Do royal mail charge to redeliver a parcel
According to Royal Mail's policies, they do charge for redelivery of a parcel in certain circumstances. Here are the details:
Redelivery charges:
- If you're not available to receive your parcel and it's returned to Royal Mail, you'll be charged a redelivery fee of £5.50 (plus VAT) for each subsequent delivery attempt.
- If you're not available to receive your parcel and it's returned to Royal Mail for a second time, you'll be charged an additional £5.50 (plus VAT) for each subsequent delivery attempt.
Exceptions:
- If you're a Royal Mail customer and you've signed up for their "Redelivery Guarantee" service, you won't be charged for redelivery.
- If you're a business customer, you may be eligible for free redelivery under certain circumstances. Contact Royal Mail for more information.
How to avoid redelivery charges:
- Make sure you're available to receive your parcel on the initial delivery attempt.
- If you're not available, ask a neighbor or someone else to accept the parcel on your behalf.
- Consider using Royal Mail's "Safe Place" service, which allows you to specify a safe location where your parcel can be left if you're not available.
What to do if you're charged for redelivery:
- If you're charged for redelivery and you believe it was an error, contact Royal Mail's customer service team to dispute the charge.
- If you're a business customer, you may be able to claim back the redelivery charge from your supplier or customer.
It's always a good idea to check with Royal Mail or your supplier if you have any questions about redelivery charges or policies.