Do royal mail mark items as damaged online
According to Royal Mail's guidelines, they do not mark items as "damaged" online. However, they do have a process in place to report and track damaged items.
When a customer reports an item as damaged, Royal Mail's customer service team will investigate the issue and may request additional information or photos of the damaged item. If the item is deemed to be damaged, Royal Mail will:
- Update the tracking status to reflect the damage.
- Provide a damage report to the customer, which includes details of the damage and any relevant photos.
- Offer a replacement or refund, depending on the circumstances and the customer's preference.
It's worth noting that Royal Mail's online tracking system only updates the status of an item to reflect its current location and any issues that may have occurred during transit. It does not provide a specific "damaged" status.
If you suspect that an item has been damaged during transit, you should contact Royal Mail's customer service team as soon as possible to report the issue. They will investigate and work with you to resolve the matter.
Here are the steps to report a damaged item to Royal Mail:
- Go to Royal Mail's website and click on "Track a parcel" or "Report a problem".
- Enter your tracking number and follow the prompts to report the issue.
- Provide as much detail as possible about the damage, including photos if available.
- Royal Mail's customer service team will investigate and respond to your report.
Remember to keep a record of your tracking number, as you may need to provide it to Royal Mail's customer service team if you need to report an issue.