Does royal mail contact you when keep my item
According to Royal Mail's policies, they will contact you if they are unable to deliver your item and it is being held at a local delivery office or a Royal Mail Customer Service Point.
Here are some scenarios where Royal Mail might contact you:
- Failed delivery: If the item cannot be delivered to the address provided, Royal Mail will try to contact you to arrange a re-delivery or to collect the item from a local delivery office.
- Item held at a delivery office: If the item is being held at a local delivery office, Royal Mail may contact you to inform you that it is available for collection.
- Special delivery items: For Special Delivery items, Royal Mail will contact you if there is an issue with delivery, such as the item being returned to sender or being held at a delivery office.
If you're expecting an item from Royal Mail and it's not being delivered as expected, you can also contact them directly to:
- Track your item's progress
- Check if it's being held at a delivery office
- Arrange a re-delivery or collection
You can contact Royal Mail by:
- Visiting their website and using their online tracking tool
- Calling their customer service number (03457 740 740)
- Visiting a local post office or Royal Mail Customer Service Point
Remember to have your tracking number and item details ready when contacting Royal Mail.