E haggard twc email

You're referring to the infamous "eHaggard" email from Time Warner Cable (TWC, now part of Spectrum).

For those who may not know, eHaggard was a series of automated emails sent by TWC's customer service system in the early 2010s. The emails were intended to be helpful, but they quickly became notorious for their poor grammar, awkward phrasing, and general incomprehensibility.

Here's an example of one of the emails:

"Dear valued customer,

We are writing to inform you that your account has been suspended due to non-payment. We understand that this may cause inconvenience to you and we are willing to work with you to resolve this issue.

Please contact us at your earliest convenience to make arrangements to pay your outstanding balance. We are available to assist you 24/7.

Thank you for your prompt attention to this matter.

Sincerely, eHaggard"

The emails were so bad that they became a meme, with people sharing screenshots and mocking the poor writing. The term "eHaggard" even became a verb, meaning to write an email that is awkward, confusing, or poorly written.

TWC eventually replaced the eHaggard system with a new customer service platform, but the emails remain a nostalgic reminder of the early days of automated customer service.