Ecommons help desk email
Here is an example of an email that you could send to the eCommons help desk:
Subject: [Your Name] - [Your Institution] - [Your Issue]
Dear eCommons Help Desk,
I am reaching out to request assistance with an issue I am experiencing with my eCommons account. My name is [Your Name] and I am affiliated with [Your Institution].
The issue I am experiencing is [briefly describe the issue you are experiencing, e.g. "I am unable to log in to my eCommons account" or "I am having trouble uploading a file to my eCommons repository"].
I have tried [list any troubleshooting steps you have taken so far, e.g. "I have tried resetting my password" or "I have checked my internet connection"].
I would greatly appreciate it if you could assist me in resolving this issue as soon as possible. If you need any additional information from me, please let me know.
Thank you for your time and assistance.
Sincerely,
[Your Name]
You can also include any additional information that may be relevant to your issue, such as:
- Your eCommons username and password
- A detailed description of the error message you are receiving
- A screenshot of the error message or the issue you are experiencing
- Any relevant system information, such as your operating system and browser version
It's also a good idea to keep a record of your email correspondence with the help desk, including any responses you receive and any follow-up emails you send. This can help you track the progress of your issue and ensure that it is resolved in a timely and satisfactory manner.