Email etiquette worksheet pdf

Here is a sample email etiquette worksheet that you can use as a guide:

Email Etiquette Worksheet

Section 1: Basic Email Etiquette

1. What is the proper way to address the recipient in an email? a) First name only b) Last name only c) First and last name d) Title only

Answer: c) First and last name

2. What is the purpose of a clear and concise subject line? a) To make the email look more formal b) To make the email look more casual c) To help the recipient quickly understand the purpose of the email d) To make the email longer

Answer: c) To help the recipient quickly understand the purpose of the email

3. What is the proper way to sign off an email? a) With a smiley face 🙂 b) With a formal closing such as "Sincerely" or "Best regards" c) With a casual closing such as "Talk to you later" or "Later" d) With a question mark?

Answer: b) With a formal closing such as "Sincerely" or "Best regards"

Section 2: Email Content

1. What is the best way to format an email? a) Use all capital letters b) Use all lowercase letters c) Use a mix of uppercase and lowercase letters d) Use only symbols and emojis

Answer: c) Use a mix of uppercase and lowercase letters

2. What is the purpose of a clear and concise message? a) To make the email longer b) To make the email more formal c) To help the recipient quickly understand the purpose of the email d) To make the email more casual

Answer: c) To help the recipient quickly understand the purpose of the email

3. What is the proper way to include attachments in an email? a) Attach multiple files at once b) Attach only one file at a time c) Do not attach files at all d) Attach files to the subject line

Answer: b) Attach only one file at a time

Section 3: Email Tone and Language

1. What is the best way to use humor in an email? a) Use sarcasm and irony b) Use jokes and puns c) Avoid using humor altogether d) Use humor to make the email more formal

Answer: c) Avoid using humor altogether

2. What is the proper way to use language in an email? a) Use technical jargon and industry-specific terms b) Use simple and clear language c) Use complex and formal language d) Use slang and colloquialisms

Answer: b) Use simple and clear language

3. What is the best way to handle a difficult or sensitive topic in an email? a) Avoid discussing it altogether b) Discuss it in a straightforward and honest manner c) Use euphemisms and avoid direct language d) Use aggressive and confrontational language

Answer: b) Discuss it in a straightforward and honest manner

Section 4: Email Etiquette in Different Situations

1. What is the proper way to respond to an email from a colleague? a) Respond immediately b) Respond within 24 hours c) Respond only if necessary d) Ignore the email altogether

Answer: b) Respond within 24 hours

2. What is the best way to handle an email from a customer or client? a) Respond immediately and try to resolve the issue b) Respond within 24 hours and try to resolve the issue c) Respond only if necessary and try to resolve the issue d) Ignore the email altogether

Answer: a) Respond immediately and try to resolve the issue

3. What is the proper way to handle an email from a superior or manager? a) Respond immediately and follow their instructions b) Respond within 24 hours and follow their instructions c) Respond only if necessary and follow their instructions d) Ignore the email altogether

Answer: a) Respond immediately and follow their instructions

I hope this worksheet helps you to improve your email etiquette skills!