Email response to customer complaint

Here is an example of an email response to a customer complaint:

Subject: Re: Concern with Recent Order

Dear [Customer Name],

I am so sorry to hear that you are not satisfied with your recent order from [Company Name]. We take all complaints seriously and would like to make things right.

I have reviewed your order and apologize for the [issue with the order, e.g. delay, incorrect item, etc.]. We understand how frustrating it can be to receive an order that does not meet your expectations.

I would like to offer you a [solution to the issue, e.g. replacement, refund, discount on next order, etc.].

Additionally, I would like to offer you a [ gesture of goodwill, e.g. a discount on your next order, a free gift, etc.]. We value your business and want to ensure that you have a positive experience with our company.

If you have any further questions or concerns, please do not hesitate to contact me directly. Your satisfaction is our top priority, and I am committed to resolving this issue to your satisfaction.

Thank you for bringing this to our attention, and I look forward to hearing back from you soon.

Best regards,

[Your Name] [Company Name] [Contact Information]

This response aims to:

• Acknowledge the customer's complaint and apologize for the issue
• Offer a solution to the problem
• Provide a gesture of goodwill to show that the company is committed to making things right
• Encourage the customer to contact the company directly if they have any further questions or concerns
• End with a positive note and a commitment to resolving the issue to the customer's satisfaction.

Note: The specific details of the response will vary depending on the company's policies and procedures, as well as the nature of the complaint.