Emails stuck in outbox outlook 2016

The frustration of emails stuck in the outbox! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you resolve the problem:

Step 1: Check for any errors

  1. Open Outlook 2016 and go to the "Outbox" folder.
  2. Select the email(s) stuck in the outbox and right-click on them.
  3. Click on "Properties" (or "Details" in some versions).
  4. Check the "Error" or "Status" field for any error messages. If you see an error, make a note of it.

Step 2: Check your internet connection

  1. Ensure your internet connection is stable and working properly.
  2. Try sending a test email to yourself or a colleague to see if it goes through successfully.

Step 3: Check your email account settings

  1. Go to "File" > "Account Settings" > "Account Settings" (again).
  2. Select your email account and click on "Change" next to "Account Settings".
  3. Check the "Outgoing server" settings, especially the "SMTP" server and port.
  4. Ensure the "My outgoing server (SMTP) requires authentication" checkbox is selected.
  5. Click "OK" to save the changes.

Step 4: Clear the Outbox

  1. Go to the "Outbox" folder and select all emails (Ctrl+A).
  2. Right-click on the selected emails and click "Delete".
  3. Confirm that you want to delete the emails.

Step 5: Try sending the email again

  1. Go back to the "Outbox" folder and select the email you want to send.
  2. Click on the "Send" button or press Ctrl+Enter.
  3. If the email sends successfully, great! If not, move on to the next step.

Step 6: Check for any add-ins or plugins

  1. Go to "File" > "Options" > "Add-ins".
  2. Check if any add-ins or plugins are causing issues.
  3. Try disabling any recently installed add-ins or plugins.

Step 7: Reset Outlook's sending settings

  1. Go to "File" > "Options" > "Advanced".
  2. Click on the "Send/Receive" tab.
  3. Click on the "Reset" button next to "Send/Receive Settings".
  4. Confirm that you want to reset the settings.

Step 8: Rebuild your Outlook profile

  1. Go to "File" > "Office Account" > "Update Options" > "Update Now".
  2. Wait for the update to complete.
  3. Restart Outlook.

Step 9: Contact your email provider or IT support

If none of the above steps resolve the issue, it's possible that the problem lies with your email provider or IT support. Reach out to them for assistance.

I hope these steps help you resolve the issue with emails stuck in your Outlook 2016 outbox!