Emory email server problems

Emory University's email server issues can be frustrating! Here are some common problems and potential solutions:

Common issues:

  1. Login issues: Unable to log in to Emory email account.
    • Solution: Check your username and password, ensure they are correct. If still issues, try resetting your password or contact the Emory IT Help Desk.
  2. Email not sending/receiving: Emails are not being sent or received.
    • Solution: Check your email account settings, ensure they are correct. Try restarting your email client or checking the Emory email server status.
  3. Spam filters: Emails are being flagged as spam or not delivered.
    • Solution: Check your spam filter settings, ensure they are not too aggressive. You can also mark legitimate emails as "not spam" to help train the filter.
  4. Email client issues: Issues with email clients like Outlook, Gmail, or Apple Mail.
    • Solution: Try restarting your email client, checking for updates, or resetting your email client settings.
  5. Email account suspension: Email account suspended due to policy violations or other reasons.
    • Solution: Contact the Emory IT Help Desk to resolve the issue and reactivate your email account.

Troubleshooting steps:

  1. Check Emory email server status: Visit the Emory IT website to check the email server status.
  2. Clear email client cache: Clear the cache and cookies in your email client to resolve any temporary issues.
  3. Check email account settings: Verify your email account settings, including username, password, and server settings.
  4. Contact Emory IT Help Desk: Reach out to the Emory IT Help Desk for assistance with email issues. They can help troubleshoot and resolve the problem.

Additional resources:

Remember to always follow Emory's email policies and guidelines to avoid any issues with your email account.