Ergotron recall email

Here is an example of an email that Ergotron might send to customers regarding a recall:

Subject: Important: Recall Notice for [Product Name]

Dear [Customer Name],

We are writing to inform you that Ergotron has issued a voluntary recall of certain [Product Name] products due to a potential safety issue. The recall affects [number] of units, and we are taking immediate action to ensure the safety and well-being of our customers.

The affected products were manufactured between [start date] and [end date] and have the following [serial number range] or [model number]. If you are unsure whether your product is affected, please refer to the attached list of affected products or contact our customer service team at [phone number] or [email address].

The issue with the affected products is [briefly describe the issue, e.g. "a faulty component that can cause the product to malfunction and potentially cause injury"]. We have received [number] reports of incidents related to this issue, and we are taking this recall seriously to prevent any further harm.

What you need to do:

We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Your safety is our top priority, and we are committed to providing you with a safe and reliable product.

If you have any questions or concerns, please do not hesitate to contact us. We are available to assist you Monday through Friday, 8:00 AM to 5:00 PM [time zone].

Thank you for your cooperation and understanding.

Sincerely,

[Your Name] Ergotron Customer Service Team

Attachments:

Note: This is just an example, and the actual email may vary depending on the specific recall and the company's policies.