Ergotron recall email
Here is an example of an email that Ergotron might send to customers regarding a recall:
Subject: Important: Recall Notice for [Product Name]
Dear [Customer Name],
We are writing to inform you that Ergotron has issued a voluntary recall of certain [Product Name] products due to a potential safety issue. The recall affects [number] of units, and we are taking immediate action to ensure the safety and well-being of our customers.
The affected products were manufactured between [start date] and [end date] and have the following [serial number range] or [model number]. If you are unsure whether your product is affected, please refer to the attached list of affected products or contact our customer service team at [phone number] or [email address].
The issue with the affected products is [briefly describe the issue, e.g. "a faulty component that can cause the product to malfunction and potentially cause injury"]. We have received [number] reports of incidents related to this issue, and we are taking this recall seriously to prevent any further harm.
What you need to do:
- Immediately stop using the affected product until it has been repaired or replaced.
- Check your product's serial number or model number to see if it is affected by the recall.
- Contact our customer service team to schedule a repair or replacement. We will provide a prepaid return shipping label and a replacement product or a refund, whichever is applicable.
- If you have already experienced any issues with the product, please contact our customer service team to report the incident and receive assistance.
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Your safety is our top priority, and we are committed to providing you with a safe and reliable product.
If you have any questions or concerns, please do not hesitate to contact us. We are available to assist you Monday through Friday, 8:00 AM to 5:00 PM [time zone].
Thank you for your cooperation and understanding.
Sincerely,
[Your Name] Ergotron Customer Service Team
Attachments:
- List of affected products
- Return shipping label (if applicable)
- Repair or replacement instructions
Note: This is just an example, and the actual email may vary depending on the specific recall and the company's policies.