Escalation mail format

Here is a general format for an escalation email:

Subject: Escalation: [Original Subject]

To: [Original Recipient's Email], [Escalation Point of Contact's Email]

CC: [Any relevant stakeholders or team members]

Body:

Introduction: Dear [Original Recipient's Name],

I am writing to escalate the issue regarding [Original Subject] as we have not received a satisfactory response or resolution within the expected timeframe. As per our previous communication on [Date], I had requested [Specific Action or Resolution]. Unfortunately, we have not seen any progress or resolution on this matter.

Summary of the Issue: To recap, the issue is [Briefly summarize the issue, including any relevant details, such as dates, times, and specific actions taken].

Escalation Request: I am requesting that this issue be escalated to [Escalation Point of Contact's Name] or [Escalation Team/Department] for further investigation and resolution. I believe that this escalation is necessary to ensure that the issue is properly addressed and resolved in a timely manner.

Additional Information: To facilitate the escalation, I have attached [Any relevant documents, screenshots, or logs] for your reference. Please find below a summary of the key points:

• [Key Point 1]
• [Key Point 2]
• [Key Point 3]

Expected Resolution: I expect a prompt response and resolution to this issue within [Specific Timeframe, e.g., 24 hours, 3 business days, etc.]. If I do not receive a satisfactory response or resolution, I will be forced to take further action, including [Specific Actions, e.g., escalating to a higher authority, involving a third party, etc.].

Conclusion: I appreciate your attention to this matter, and I look forward to a prompt resolution. Please do not hesitate to contact me if you require any additional information or clarification.

Best regards,

[Your Name]

Attachments:

• [Any relevant documents, screenshots, or logs]

Note:

• Be clear and concise in your email, avoiding unnecessary details or jargon.
• Use a professional tone and format.
• Include all relevant information, such as dates, times, and specific actions taken.
• Attach any relevant documents or files to support your request.
• Set a specific timeframe for resolution and follow up accordingly.
• Be prepared to escalate the issue further if necessary.