Example complaint email
Here is an example of a complaint email:
Subject: Poor Customer Service Experience at [Store Name]
Dear [Customer Service Team],
I am writing to express my disappointment and frustration with the service I received at your [Store Name] location on [Date of Visit]. I visited your store to purchase a new [product/service] and was expecting a positive experience, but unfortunately, it fell short of my expectations.
The issue started when I arrived at the store and was greeted by a sales associate who seemed distracted and uninterested in helping me. When I asked for assistance finding a specific product, the associate took a long time to respond and seemed unsure of where to find it. When I finally found the product, the associate rang it up incorrectly and I had to correct them multiple times.
To make matters worse, when I tried to pay, the credit card machine was not working and I had to wait for a long time for the associate to resolve the issue. By the time I left the store, I was frustrated and disappointed with the service I received.
I understand that mistakes can happen, but what bothered me most was the lack of apology or effort to make things right. As a loyal customer, I expect better from [Store Name]. I hope that you will take my feedback seriously and take steps to improve the service at your store.
Here are the details of my visit:
- Date: [Date of Visit]
- Time: [Time of Visit]
- Location: [Store Location]
- Product/Service: [Product/Service Purchased]
I would appreciate it if you could look into this matter and take necessary steps to prevent such incidents in the future. I hope to receive a response from you soon.
Thank you for your time and attention to this matter.
Sincerely,
[Your Name]
This example complaint email includes:
- A clear subject line that indicates the purpose of the email
- A brief introduction that explains the purpose of the email
- A detailed description of the issue, including the date, time, and location of the visit
- Specific examples of the poor service received
- A clear statement of the expected resolution or outcome
- A polite and professional tone throughout the email
- A signature with the customer's name and contact information (optional)