Example complaint email

Here is an example of a complaint email:

Subject: Poor Customer Service Experience at [Store Name]

Dear [Customer Service Team],

I am writing to express my disappointment and frustration with the service I received at your [Store Name] location on [Date of Visit]. I visited your store to purchase a new [product/service] and was expecting a positive experience, but unfortunately, it fell short of my expectations.

The issue started when I arrived at the store and was greeted by a sales associate who seemed distracted and uninterested in helping me. When I asked for assistance finding a specific product, the associate took a long time to respond and seemed unsure of where to find it. When I finally found the product, the associate rang it up incorrectly and I had to correct them multiple times.

To make matters worse, when I tried to pay, the credit card machine was not working and I had to wait for a long time for the associate to resolve the issue. By the time I left the store, I was frustrated and disappointed with the service I received.

I understand that mistakes can happen, but what bothered me most was the lack of apology or effort to make things right. As a loyal customer, I expect better from [Store Name]. I hope that you will take my feedback seriously and take steps to improve the service at your store.

Here are the details of my visit:

I would appreciate it if you could look into this matter and take necessary steps to prevent such incidents in the future. I hope to receive a response from you soon.

Thank you for your time and attention to this matter.

Sincerely,

[Your Name]

This example complaint email includes: