Exclamation marks in email

The age-old question: to use exclamation marks in email or not?

The answer is a resounding "it depends." Here are some guidelines to help you decide:

When to use exclamation marks in email:

  1. To convey enthusiasm or excitement: If you're writing to a friend or someone you have a close relationship with, an exclamation mark can be a great way to show your enthusiasm or excitement about a particular topic.
  2. To add emphasis: Exclamation marks can be used to add emphasis to a particular point or sentence, making it stand out in the email.
  3. In a casual or informal email: If you're writing to someone you know well, or in a casual or informal email, an exclamation mark can be a friendly way to add a touch of personality to your message.

When to avoid using exclamation marks in email:

  1. In formal or professional emails: In formal or professional emails, it's generally best to avoid using exclamation marks. They can come across as unprofessional or even aggressive.
  2. In emails with sensitive or serious topics: If you're writing about a sensitive or serious topic, it's best to avoid using exclamation marks. They can undermine the gravity of the situation.
  3. In emails to people you don't know well: If you're writing to someone you don't know well, it's best to err on the side of caution and avoid using exclamation marks. You don't want to come across as too casual or unprofessional.

Best practices for using exclamation marks in email:

  1. Use them sparingly: Don't overuse exclamation marks. One or two per email is plenty.
  2. Use them consistently: If you do decide to use exclamation marks, use them consistently throughout the email. Avoid mixing them with periods or question marks.
  3. Consider the tone: Think about the tone you want to convey in your email. If you're trying to be professional or formal, avoid using exclamation marks.

In summary, while exclamation marks can be a useful way to add emphasis or convey enthusiasm in email, it's important to use them judiciously and consider the context and audience.