Gtbank complaint mail
Here is a sample email that you can use as a template to send a complaint to GTBank:
Subject: Complaint: [State the nature of your complaint]
Dear GTBank Customer Service Team,
I am writing to express my dissatisfaction with the service I received from your bank. On [date], I [state what happened, e.g. tried to make a withdrawal, paid a bill, etc.].
The issue I am experiencing is as follows: [state the specific problem you are facing, e.g. my account was debited twice, my card was declined, etc.].
I have tried to resolve this issue on my own by [state any steps you have taken to resolve the issue, e.g. contacting your local branch, speaking with a customer service representative, etc.]. However, the problem persists and I am still unable to [state what you are still unable to do, e.g. access my account, make a transaction, etc.].
I would appreciate it if you could look into this matter urgently and take the necessary steps to resolve it. I would like to request [state what you would like the bank to do to resolve the issue, e.g. refund my money, replace my card, etc.].
My account details are as follows:
- Account name: [Your name]
- Account number: [Your account number]
- Branch: [Your branch]
I would appreciate a prompt response to this email and a resolution to this issue as soon as possible.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
You can also use the following email address to send your complaint to GTBank:
Please note that you should include all relevant details and evidence to support your complaint, such as:
- Your account number and branch
- A detailed description of the issue you are experiencing
- Any relevant transaction records or receipts
- Any previous correspondence or interactions with the bank
It's also a good idea to keep a record of your email and any subsequent correspondence with the bank, including dates, times, and details of conversations.