Hotmail will send but not receive email
Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you resolve the problem:
Check your account settings
- Ensure your account is active and not suspended.
- Verify your email address and password are correct.
- Check your account settings to ensure you're not blocked from sending or receiving emails.
Outlook.com settings
- Go to Outlook.com and sign in with your Hotmail account.
- Click on the gear icon () and select "View all Outlook settings."
- Go to the "Accounts" tab and ensure your account is set up correctly.
- Check the "Send" and "Receive" settings to ensure they're enabled.
Firewall and antivirus software
- Check your firewall settings to ensure they're not blocking incoming or outgoing emails.
- Disable any antivirus software temporarily to see if it's interfering with your email.
Email client settings
- If you're using an email client like Microsoft Outlook, Mozilla Thunderbird, or Apple Mail, check the settings to ensure they're correct.
- Ensure the "Incoming" and "Outgoing" server settings are correct for your Hotmail account.
Check for email filters or rules
- Log in to your Hotmail account and check for any email filters or rules that might be blocking incoming emails.
- Disable any filters or rules that might be causing the issue.
Contact Microsoft Support
- If none of the above steps resolve the issue, you can contact Microsoft Support for further assistance.
- They may be able to help you troubleshoot the problem or reset your account settings.
Additional troubleshooting steps
- Try sending an email to yourself to see if it's a specific recipient or a general issue.
- Check your email account's junk or spam folder to see if the emails are being filtered there.
- If you're using a third-party email client, try using the web-based Outlook.com interface to see if the issue persists.
I hope these steps help you resolve the issue and get your Hotmail account working properly again!