How cam royail mail loose parcel

Royal Mail's Lost Parcel process is as follows:

1. Report the loss: If you haven't received your parcel within the expected delivery time, you can report it as lost to Royal Mail. You can do this online, by phone, or in person at a local post office.
2. Gather information: Have the following details ready:
   • Your name and address
   • The parcel's tracking number (if you have it)
   • The parcel's description and value
   • The expected delivery date
3. Fill out the claim form: Royal Mail will provide a claim form for you to complete. You can download and print the form from their website or pick one up at a post office.
4. Submit the claim: Return the completed claim form to Royal Mail, along with any supporting documentation (e.g., proof of purchase, photos of the parcel).
5. Royal Mail investigation: Royal Mail will investigate the loss and may request additional information or evidence.
6. Resolution: If Royal Mail confirms the parcel is lost, they will offer a replacement or refund, depending on the circumstances.

Timeframe: You must report the loss within 12 months of the expected delivery date.

Fees: There may be a fee for processing the claim, which will be deducted from the compensation amount.

Compensation: The amount of compensation you receive will depend on the value of the parcel and the circumstances of the loss. Royal Mail's standard compensation rates are:

• Up to £100: 100% compensation
• £101-£500: 50% compensation
• £501-£1,000: 25% compensation
• Over £1,000: 10% compensation

Tips:

• Keep a record of your parcel's tracking number and any communication with Royal Mail.
• Take photos of the parcel and its contents before sending it.
• Keep receipts and proof of purchase for any items in the parcel.
• Be patient and persistent – it may take some time for Royal Mail to investigate and resolve the claim.

Remember to always check the Royal Mail website for the most up-to-date information on their Lost Parcel process and compensation rates.