How can i contact aliexpress on mail

AliExpress is a popular online retail platform that connects buyers with sellers from China. If you need to contact AliExpress via email, you can follow these steps:

For Buyers:

1. Log in to your AliExpress account.
2. Click on the "My AliExpress" tab at the top right corner of the page.
3. Click on "Contact Us" from the dropdown menu.
4. Fill out the contact form with your order number, a detailed description of your issue, and your contact information.
5. Choose the category that best describes your issue (e.g., order, payment, product, etc.).
6. Click "Submit" to send your email.

For Sellers:

1. Log in to your AliExpress seller account.
2. Click on the "My AliExpress" tab at the top right corner of the page.
3. Click on "Contact Us" from the dropdown menu.
4. Fill out the contact form with your store name, a detailed description of your issue, and your contact information.
5. Choose the category that best describes your issue (e.g., order, payment, product, etc.).
6. Click "Submit" to send your email.

General Contact Information:

If you prefer to contact AliExpress via email directly, you can use the following addresses:

• For buyers: [email protected]
• For sellers: [email protected]

Please note that AliExpress has a dedicated customer support team that responds to emails in multiple languages, including English, Chinese, Spanish, French, German, Italian, Portuguese, and more.

Tips:

• Make sure to include your order number or store name in your email to help the support team quickly identify your issue.
• Be clear and concise when describing your issue to ensure a prompt response.
• AliExpress may respond to your email within 24-48 hours, depending on the complexity of your issue and the volume of emails they receive.