How do i claim from royal mail
To claim from Royal Mail, you'll need to follow these steps:
Step 1: Check if your item is insured
Before you start the claims process, check if your item was insured when you sent it. Royal Mail offers insurance up to £2,500 for certain services, such as Special Delivery and Signed For. If your item was insured, you'll need to provide proof of insurance to support your claim.
Step 2: Gather evidence
Collect any relevant evidence to support your claim, including:
- The tracking number or proof of posting
- A detailed description of the item and its value
- Photos of the item before and after it was lost or damaged
- Any relevant documentation, such as receipts or invoices
- Proof of purchase or value (if applicable)
Step 3: Fill out the claim form
Download and complete the Royal Mail claim form (available on their website) or contact their customer service team to request a form. You'll need to provide the following information:
- Your name and address
- The tracking number or proof of posting
- A detailed description of the item and its value
- The circumstances of the loss or damage
- Any relevant evidence you've gathered
Step 4: Submit your claim
Return the completed claim form to Royal Mail by post or email, along with any supporting evidence. You can find the contact details on the Royal Mail website.
Step 5: Wait for a response
Royal Mail will review your claim and respond within 10 working days. If your claim is approved, they'll pay you the value of the item or the cost of repair, whichever is applicable.
Tips and reminders
- Make sure to keep a copy of your claim form and supporting evidence, as you may need to refer to them later.
- Be patient and allow Royal Mail sufficient time to process your claim.
- If your item was lost or damaged due to your own error, you may not be eligible for compensation.
- Royal Mail has a time limit for making claims, usually 12 months from the date of posting.
You can find more information on Royal Mail's claims process and download the claim form on their website: www.royalmail.com/claims.