How do i complain about mail delivery
If you're experiencing issues with your mail delivery, here are some steps you can take to complain and get help:
- Contact your local post office: Start by visiting your local post office or contacting them by phone or email. They can help you resolve the issue or direct you to the right person.
- File a complaint with the USPS: You can file a complaint with the United States Postal Service (USPS) online or by phone:
- Online: Visit the USPS website (www.usps.com) and click on "Contact Us" at the top of the page. Fill out the complaint form and submit it.
- Phone: Call the USPS Consumer Affairs office at 1-800-275-8777 (Monday-Friday, 8am-5pm ET).
- Contact your local postal inspector: If you're experiencing a more serious issue, such as theft or harassment, you can contact your local postal inspector:
- Online: Visit the USPS website and click on "Contact Us" at the top of the page. Fill out the "Contact a Postal Inspector" form and submit it.
- Phone: Call the USPS Office of Inspector General at 1-877-876-2455 (Monday-Friday, 8am-5pm ET).
- Contact your state's Attorney General: If you're experiencing issues with mail delivery that are related to a specific company or individual, you can contact your state's Attorney General's office for assistance.
- Escalate to USPS headquarters: If you're not satisfied with the response you receive from your local post office or the USPS Consumer Affairs office, you can escalate your complaint to USPS headquarters:
- Phone: Call the USPS headquarters at 1-202-268-3000 (Monday-Friday, 8am-5pm ET).
- Email: Send an email to [email protected].
When filing a complaint, be sure to provide as much detail as possible, including:
- Your name and contact information
- The date and time of the issue
- A description of the issue (e.g., missing mail, damaged mail, etc.)
- Any relevant photos or documentation
- Any previous attempts you've made to resolve the issue
Remember to stay calm and professional when communicating with USPS representatives. Good luck!