How do i complain to royal mail about my redirection

Frustrating experience with Royal Mail's redirection service, eh? Don't worry, I'm here to help you with that! Here's a step-by-step guide on how to complain to Royal Mail about your redirection:

Option 1: Online Complaint Form

1. Go to Royal Mail's website: www.royalmail.com
2. Click on "Help & Support" at the top of the page
3. Select "Contact Us" from the dropdown menu
4. Fill out the online complaint form with the following details:
   • Your name and contact information
   • The issue you're experiencing with your redirection (e.g., missing packages, delayed delivery, incorrect forwarding)
   • Any relevant reference numbers or tracking information
5. Submit the form

Option 2: Phone Complaint

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm)
2. Explain your issue to the customer service representative, providing the same details as above
3. They'll take your complaint and try to resolve the issue or escalate it to a supervisor if necessary

Option 3: Email Complaint

1. Send an email to Royal Mail's customer service team: [email protected]
2. Include the same details as above in your email
3. Attach any relevant documents or photos (e.g., proof of delivery, tracking information)

Additional Tips

• Be clear and concise when describing your issue
• Keep a record of your complaint, including the date, time, and details of your conversation or correspondence
• If you're not satisfied with the response, you can escalate your complaint to Royal Mail's Customer Service Manager or even the Royal Mail's Customer Complaints Team
• You can also contact your local Citizens Advice Bureau or Trading Standards for further assistance

Remember to stay calm and patient when communicating with Royal Mail. They may be able to resolve the issue quickly, or you may need to escalate it to a supervisor or manager. Good luck, and I hope you get your redirection issues sorted out!