How do i get in touch with royal mail complaints
There are several ways to get in touch with Royal Mail's complaints department:
- Phone: You can call Royal Mail's customer service number on 03457 740 740 (Monday to Friday, 8am to 6pm) and ask to speak to a complaints handler.
- Email: You can email Royal Mail's complaints team at [email protected]. Make sure to include your name, address, and a detailed description of your complaint.
- Post: You can write to Royal Mail's complaints department at: Royal Mail Complaints PO Box 740 Bristol BS99 7YF
- Online Form: You can also submit a complaint online through Royal Mail's website. Go to www.royalmail.com/contact-us/complaints and fill out the online form.
- Social Media: You can also contact Royal Mail's complaints team through their social media channels, such as Twitter (@RoyalMail) or Facebook (Royal Mail).
When submitting your complaint, please make sure to include the following information:
- Your name and address
- A detailed description of the issue you're experiencing
- The reference number of your item (if applicable)
- Any relevant dates and times
- Any supporting evidence, such as photos or receipts
Royal Mail aims to respond to all complaints within 5 working days. If you're not satisfied with the response, you can escalate your complaint to the Royal Mail Customer Service Manager or the Postal Redress Scheme.