How do i make a claim from royal mail

To make a claim from Royal Mail, you'll need to follow these steps:

Step 1: Check if your item is insured

Before making a claim, check if your item was insured when you sent it. Royal Mail offers insurance up to £2,500 for most items. If your item was insured, you'll need to provide proof of insurance to support your claim.

Step 2: Gather evidence

Collect any relevant evidence to support your claim, including:

• The tracking number or proof of posting
• A detailed description of the item and its value
• Photos of the item before and after it was lost or damaged
• Any relevant documentation, such as receipts or invoices
• Witness statements or evidence of attempted delivery

Step 3: Fill out the claim form

Download and complete the Royal Mail claim form (available on their website or by contacting their customer service team). You can also request a claim form by phone or email.

Step 4: Submit your claim

Send the completed claim form, along with your evidence, to Royal Mail's claims department:

• By post: Royal Mail Claims Department, PO Box 179, Walsall, WS2 3WZ
• By email: [email protected]
• By phone: 03457 740 740 (Monday to Friday, 8am to 6pm)

Step 5: Wait for a response

Royal Mail will review your claim and respond within 10 working days. If your claim is successful, they'll pay you the value of the item, minus any excess or deductible.

Tips and reminders

• Make sure to submit your claim within 12 months of the item being lost or damaged.
• Keep a copy of your claim form and evidence, as you may need to refer to them later.
• Be honest and accurate when filling out your claim form, as false or misleading information may delay or reject your claim.
• If you're unsure about the claims process or need help, contact Royal Mail's customer service team for assistance.

Remember to stay calm and patient throughout the process. Good luck with your claim!