How do i send a customer complaint to royal mail

If you have a complaint about Royal Mail, there are several ways you can contact them to report the issue and seek a resolution. Here are the steps:

Online Complaint Form

1. Go to the Royal Mail website (www.royalmail.com) and click on "Contact Us" at the top of the page.
2. Select "Complaints" from the drop-down menu.
3. Fill out the online complaint form with as much detail as possible, including:
   • Your name and contact information
   • The issue you're experiencing (e.g. lost or damaged parcel, delayed delivery, etc.)
   • The tracking number (if applicable)
   • Any relevant dates and times
4. Submit the form.

Phone

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Explain your issue to the customer service representative and provide any relevant details.
3. They will try to resolve the issue immediately or escalate it to a specialist team if necessary.

Post

1. Write a letter to Royal Mail's complaints department: Royal Mail Complaints Freepost RTJH-KKZZ-ELZA Bolton BL6 1JW

2. Include all relevant details, such as:

   • Your name and contact information
   • The issue you're experiencing
   • The tracking number (if applicable)
   • Any relevant dates and times

Email

1. Send an email to [email protected].
2. Include all relevant details, such as:
   • Your name and contact information
   • The issue you're experiencing
   • The tracking number (if applicable)
   • Any relevant dates and times

Additional Tips

• Keep a record of your complaint, including the date, time, and details of your conversation or correspondence.
• Be patient and persistent - it may take some time to resolve the issue.
• If you're not satisfied with the response you receive, you can escalate the issue to Royal Mail's Customer Service Manager or the Postal Redress Scheme.

Remember to always keep a copy of your complaint and any supporting documentation, as you may need to refer to it later.