How do royal mail pay compensation
Royal Mail, the UK's postal service, has a compensation scheme in place to reimburse customers for losses or damages caused by their services. Here are the general steps they follow to pay compensation:
- Report the issue: The customer must report the issue to Royal Mail as soon as possible, usually within 7 days of the incident. This can be done online, by phone, or in person at a local post office.
- Gather evidence: The customer should gather any relevant evidence, such as photos, videos, or witness statements, to support their claim.
- Initial assessment: Royal Mail's customer service team will assess the claim and determine whether it meets their compensation criteria.
- Compensation levels: Royal Mail has a set compensation scale for different types of losses or damages. For example:
- Loss or damage to items in transit: up to £25 for small items, up to £50 for larger items.
- Delayed or lost items: up to £25 for small items, up to £50 for larger items.
- Damage to special items (e.g., jewelry, artwork): up to £100.
- Payment: If the claim is accepted, Royal Mail will pay the agreed compensation amount. This can be done by bank transfer, cheque, or postal order.
- Appeals process: If the customer is unhappy with the initial decision, they can appeal to Royal Mail's Customer Service Manager. If the appeal is unsuccessful, the customer can escalate the issue to the Royal Mail Ombudsman.
Some additional points to note:
- Royal Mail's compensation scheme is governed by their Conditions of Carriage, which can be found on their website.
- Compensation is only paid for losses or damages caused by Royal Mail's negligence or breach of contract.
- Customers are required to provide proof of value for items being sent, as this can affect the level of compensation paid.
- Royal Mail may request additional information or evidence to support the claim.
It's essential to keep in mind that Royal Mail's compensation scheme is subject to change, and customers should always check the Royal Mail website for the most up-to-date information on their compensation policies and procedures.