How do we troubleshoot good mail goes to spam mail

The age-old problem of good mail going to spam! Troubleshooting this issue can be a challenge, but here are some steps to help you identify and resolve the problem:

Step 1: Check your email provider's settings

  1. Log in to your email account and check your spam filter settings. Look for options to whitelist or add senders to your contacts.
  2. Check if your email provider has a "not spam" or "report as not spam" button. Use this button to mark the email as not spam.

Step 2: Check the email's headers

  1. Open the email and click on the "View" or "Details" button to view the email's headers.
  2. Look for the "From" header, which should contain the sender's email address.
  3. Check if the "From" header is spoofed or altered in any way. Legitimate senders usually have a valid "From" header.

Step 3: Check the email's content

  1. Check the email's subject line and body for any suspicious or misleading content.
  2. Look for any attachments or links that may be triggering the spam filter.
  3. Check if the email contains any keywords or phrases that are commonly used in spam emails.

Step 4: Check your email client's settings

  1. Check your email client's settings to see if it's configured to mark certain types of emails as spam.
  2. Check if your email client has a "spam filter" or "junk mail" folder. If so, check if the email is being filtered into that folder.

Step 5: Check the sender's reputation

  1. Check the sender's email address to see if it's a legitimate domain or a known spammer.
  2. Check the sender's IP address to see if it's a known spam source.
  3. Use online tools like Sender Score or Spamhaus to check the sender's reputation.

Step 6: Whitelist the sender

  1. If the sender is legitimate, add their email address to your contacts or whitelist.
  2. Check if your email provider has a "whitelist" or "approved senders" list. Add the sender's email address to this list.

Step 7: Report the email as not spam

  1. If the email is legitimate, report it as not spam to your email provider.
  2. Check if your email provider has a "report as not spam" button. Use this button to mark the email as not spam.

Step 8: Check for email client updates

  1. Check if your email client has any updates available. Updates may resolve issues with spam filtering.
  2. Check if your email provider has any updates available. Updates may resolve issues with spam filtering.

Step 9: Consider using a third-party spam filter

  1. If your email client or provider's spam filter is not effective, consider using a third-party spam filter like SpamAssassin or SpamSieve.
  2. These filters can help catch spam emails and reduce the likelihood of good mail going to spam.

By following these steps, you should be able to troubleshoot and resolve the issue of good mail going to spam.