How do you make a complaint to royal mail

To make a complaint to Royal Mail, you can follow these steps:

1. Contact Royal Mail Customer Service: You can contact Royal Mail's customer service team by:
   • Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
   • Email: [email protected]
   • Online Form: Fill out the online complaint form on Royal Mail's website (www.royalmail.com/complaints)
2. Provide Details: When making your complaint, please provide as much detail as possible, including:
   • Your name and address
   • The date and time of the incident
   • A description of what happened
   • Any relevant reference numbers (e.g., tracking numbers)
3. Choose a Complaint Type: Royal Mail has a specific process for different types of complaints. Choose the one that best fits your issue:
   • Lost or Damaged Items: If your item has been lost or damaged during transit.
   • Delivery Issues: If your item has not been delivered or has been delayed.
   • Customer Service: If you have a general complaint about Royal Mail's customer service.
   • Other: If your issue doesn't fit into one of the above categories.
4. Escalate Your Complaint (if necessary): If you're not satisfied with the response you receive, you can escalate your complaint to Royal Mail's Complaints Resolution Team:
   • Phone: 03457 740 740 (ask to speak to the Complaints Resolution Team)
   • Email: [email protected]
5. Follow Up: If you don't receive a response or are not satisfied with the outcome, you can contact your local Citizens Advice Bureau or Trading Standards for further assistance.

Remember to keep a record of your complaint, including the date, time, and details of your conversation or correspondence with Royal Mail.