How long after royal mail assessment before being contacted

The time it takes for Royal Mail to contact you after an assessment can vary depending on several factors, such as the complexity of the assessment, the volume of assessments being processed, and the availability of the relevant team members.

Typically, Royal Mail aims to contact customers within 2-4 weeks after an assessment has been completed. However, this timeframe can be longer in some cases, especially if the assessment requires additional information or clarification.

Here are some general guidelines on what you can expect:

1. Simple assessments: If the assessment is straightforward and requires minimal additional information, you may be contacted within 1-2 weeks.
2. Complex assessments: If the assessment is more complex and requires additional information or clarification, it may take 2-4 weeks or even longer to be contacted.
3. High-priority assessments: If the assessment is deemed high-priority, such as a dispute or a critical issue, Royal Mail may contact you within 1-2 weeks.

It's essential to note that Royal Mail may contact you via phone, email, or letter, depending on the preferred method of communication you specified during the assessment process.

If you haven't been contacted within the expected timeframe, you can:

1. Check your email and phone for any updates or messages from Royal Mail.
2. Contact Royal Mail's customer service team to inquire about the status of your assessment.
3. Log in to your Royal Mail account (if you have one) to check for any updates or messages.

Remember to keep an eye on your communication channels and respond promptly to any messages or calls from Royal Mail to ensure a smooth and efficient resolution of your assessment.