How long can keep bigpond e mail after disconnected account
According to Telstra's BigPond email policy, when you disconnect your account, your email account will be suspended for a period of time before it's deleted. The exact timeframe may vary depending on the circumstances, but here's what Telstra typically does:
- Suspension period: Your email account will be suspended for 30 days after your account is disconnected. During this time, you won't be able to access your email account, but your emails will still be stored on Telstra's servers.
- Data retention: After the 30-day suspension period, Telstra will retain your email data for an additional 60 days. This means that your emails will still be stored on their servers for a total of 90 days (30 days of suspension + 60 days of data retention) after your account is disconnected.
- Deletion: If you don't reactivate your account or retrieve your emails within the 90-day period, your email account will be permanently deleted, and all associated data will be erased.
Please note that these timeframes may be subject to change, and Telstra may have different policies for specific circumstances, such as:
- If you have an outstanding balance on your account, your email account may be suspended or deleted sooner.
- If you're a business customer, Telstra may have different retention policies in place.
- If you've made a request to delete your account, Telstra may delete your email account immediately.
To avoid losing access to your emails, it's recommended that you:
- Reactivate your account or transfer your email account to a new provider before the 30-day suspension period ends.
- Retrieve your emails using Telstra's email retrieval process before the 90-day data retention period ends.
If you're unsure about the status of your email account or have questions about Telstra's email retention policies, I recommend contacting Telstra's customer support directly.