How long foes royal mail keep missed parcels
Royal Mail, the UK's postal service, has a specific policy regarding lost or missing parcels. Here's what you need to know:
Timeframe for investigating missing parcels:
Royal Mail aims to investigate missing parcels within 15 working days (3 weeks) from the date of posting. During this time, they will try to locate the parcel and deliver it to you.
Timeframe for holding onto missing parcels:
If Royal Mail is unable to locate your parcel within the initial 15-working-day investigation period, they will hold onto it for an additional 6 months (180 days) to allow for any potential delays or issues with delivery.
After 6 months, what happens to the parcel?
If Royal Mail is still unable to locate your parcel after the 6-month holding period, they will consider it lost and will not be able to deliver it to you. In this case, you may be eligible for a refund or compensation, depending on the circumstances.
What you can do if your parcel is missing:
If you suspect that your parcel is missing, you should:
- Contact Royal Mail's Customer Service team as soon as possible to report the issue.
- Provide them with your tracking number, parcel details, and any relevant information.
- Wait for Royal Mail to investigate and try to locate your parcel.
Remember to keep a record of your parcel's tracking number and any communication with Royal Mail, as this may be helpful in resolving any issues.
I hope this information helps!