How long to claim lost letter parcel royal mail
According to Royal Mail's guidelines, if you've lost a parcel and it's been more than 15 working days since it was dispatched, you can claim compensation from Royal Mail.
Here's a step-by-step guide to help you claim:
- Check the tracking: First, check the tracking information to see if the parcel was delivered or if there's any update on its status.
- Wait 15 working days: If the parcel hasn't been delivered or updated, wait 15 working days from the expected delivery date.
- Contact Royal Mail: Reach out to Royal Mail's Customer Service team by phone (03457 740 740) or online (https://www.royalmail.com/contact-us). Provide your tracking number, parcel details, and a brief description of the issue.
- Complete a claim form: If Royal Mail confirms that the parcel is lost, they'll provide a claim form for you to complete. You'll need to provide proof of purchase, a detailed description of the contents, and the value of the items.
- Submit the claim: Return the completed claim form to Royal Mail, along with any supporting documentation (e.g., receipts, invoices).
Compensation amounts:
- For parcels up to £50 in value, you can claim up to £25.
- For parcels between £50.01 and £100 in value, you can claim up to £50.
- For parcels between £100.01 and £200 in value, you can claim up to £100.
- For parcels over £200 in value, you can claim up to £200.
Important notes:
- You must have purchased insurance for the parcel to be eligible for compensation.
- The compensation amount is based on the value of the contents, not the cost of the parcel itself.
- Royal Mail may request additional information or evidence to support your claim.
Remember to keep a record of your claim, including the date you submitted it and any correspondence with Royal Mail. If you're unsure about the process or have any questions, feel free to ask!