How long to claim royail mail lost
According to Royal Mail's guidelines, you can claim for lost or damaged mail up to 12 months after the expected delivery date. However, it's recommended to report the loss or damage as soon as possible to increase the chances of a successful claim.
Here's a step-by-step guide to help you claim for lost Royal Mail mail:
- Report the loss or damage: Go to the Royal Mail website (www.royalmail.com) and click on "Report a lost or damaged item" or visit your local post office.
- Provide required information: You'll need to provide the following details:
- Your name and address
- The item's tracking number (if available)
- The expected delivery date
- A detailed description of the item and its value
- Wait for Royal Mail's response: Royal Mail will investigate your claim and respond within 5-10 working days. If they're unable to locate the item, they'll provide a claim form.
- Complete the claim form: If you receive a claim form, fill it out accurately and return it to Royal Mail within the specified timeframe (usually 30 days).
- Wait for the outcome: Royal Mail will review your claim and make a decision. If your claim is successful, they'll reimburse you for the item's value.
Some important notes:
- Proof of value: You may need to provide proof of the item's value, such as a receipt or an appraisal.
- Time limits: As mentioned earlier, you have up to 12 months to claim for lost or damaged mail. However, it's recommended to report the loss or damage as soon as possible.
- Exceptions: Royal Mail may not accept claims for certain types of mail, such as items sent via Special Delivery Guaranteed or items with a value over £500.
Remember to keep a record of your claim, including the date you reported the loss or damage and any subsequent correspondence with Royal Mail.