How long will my item kept at royal mail
The length of time your item will be kept at Royal Mail depends on several factors, including the type of service you used, the destination, and the item's contents. Here are some general guidelines:
Standard Services:
- Royal Mail aims to deliver standard items within 3-5 working days within the UK and 5-7 working days to Europe.
- If your item is not delivered within this timeframe, it will be held at the local delivery office for a maximum of 15 working days.
- After 15 working days, the item will be returned to the sender.
Special Services:
- Royal Mail's Special Services, such as Signed For, Recorded, and Tracked, offer additional tracking and insurance.
- These services typically have a longer holding period, usually up to 30 working days, before the item is returned to the sender.
International Services:
- Royal Mail's international services, such as Airmail and International Tracked, have varying holding periods depending on the destination.
- For example, items sent to the USA may be held for up to 30 working days, while items sent to Australia may be held for up to 60 working days.
Items Held Due to Customs Issues:
- If your item is held due to customs issues, such as undeclared goods or incorrect documentation, it may be held for an extended period, potentially up to several months.
- In these cases, you may need to contact the relevant customs authority or Royal Mail to resolve the issue.
Items Held Due to Non-Delivery:
- If your item is not delivered due to an incorrect address or other issues, it will be held at the local delivery office for a maximum of 15 working days.
- After this period, the item will be returned to the sender.
Please note that these are general guidelines, and the actual holding period may vary depending on your specific circumstances. If you're concerned about the status of your item, you can contact Royal Mail's customer service team for more information.