How much time for ubisoft to reply on my mail
The million-dollar question!
Ubisoft's response time to emails can vary greatly depending on several factors, such as:
- Type of inquiry: If you're asking a simple question about a game or a technical issue, they might respond faster than if you're asking about a complex issue or a refund.
- Volume of emails: Ubisoft receives a massive amount of emails daily, so it's natural that it may take some time to process and respond to each one.
- Priority: If your email is related to a critical issue, such as a game-breaking bug or a payment problem, they might prioritize it over less urgent inquiries.
That being said, here are some general guidelines on what you can expect:
- Simple inquiries: 1-3 business days: If you're asking a straightforward question about a game, its features, or technical issues, you might receive a response within 1-3 business days.
- Complex issues: 3-7 business days: If you're reporting a complex issue, such as a bug or a problem with a specific feature, it may take longer for Ubisoft to investigate and respond.
- Refund or payment issues: 7-14 business days: If you're requesting a refund or have a payment-related issue, it may take longer for Ubisoft to process and respond to your email.
Keep in mind that these are general estimates, and response times can vary depending on the specific circumstances.
To increase the chances of a faster response, make sure to:
- Clearly state your question or issue in the subject line and body of the email.
- Provide as much detail as possible about the issue you're experiencing.
- Check your email's spam folder, as Ubisoft's responses might end up there.
- Be patient and don't send multiple follow-up emails, as this can delay the response process.
Remember, Ubisoft's customer support team is working hard to help you, so be kind and understanding if it takes a little extra time to get a response.