How to approve mail box in dynamics 365

In Microsoft Dynamics 365, approving a mailbox is a process that allows you to verify the identity of the user and grant access to the mailbox. Here are the steps to approve a mailbox in Dynamics 365:

Prerequisites:

  1. You must have the necessary permissions to approve mailboxes. Typically, this includes the "Mailbox Administrator" or "System Administrator" role.
  2. The mailbox must be created and provisioned in Dynamics 365.

Approving a Mailbox:

  1. Go to Settings > Mailboxes > Mailboxes.
  2. Find the mailbox you want to approve and click on it.
  3. Click on the Approve button.
  4. In the Approve Mailbox window, review the mailbox details, including the user's name, email address, and mailbox type.
  5. Click Approve to grant access to the mailbox.

Additional Steps:

  1. If you want to set up additional mailbox settings, such as mailbox size limits or retention policies, you can do so by clicking on the Mailbox Settings button.
  2. If you want to assign a mailbox to a specific user, you can do so by clicking on the Assign User button.
  3. If you want to set up mailbox notifications, such as notifications for new emails or mailbox deletions, you can do so by clicking on the Notifications button.

Troubleshooting:

  1. If you encounter issues approving a mailbox, check the mailbox's status to ensure it is not already approved or pending approval.
  2. If the mailbox is pending approval, check the approval queue to see if there are any issues with the approval process.
  3. If you are unable to approve a mailbox, contact your Dynamics 365 administrator or Microsoft support for assistance.