How to ask update device to vendor formal mail

Here's a sample template you can use to ask a vendor to update their device:

Subject: Request for Firmware Update for [Device Model]

Dear [Vendor's Name]

I hope this email finds you well. I am writing to request an update to the firmware of our [Device Model] devices, which we have been using since [Date of Purchase]. We have been experiencing [list specific issues or problems you've encountered with the device].

We have been informed that a newer version of the firmware is available, which addresses some of the issues we are currently experiencing. We would like to request that you provide us with the updated firmware as soon as possible.

The details of our devices are as follows:

• Device Model: [Device Model]
• Serial Number: [Serial Number]
• Purchase Date: [Date of Purchase]

We would appreciate it if you could provide us with the following information:

• The latest firmware version available for our device
• A detailed description of the changes and improvements made in the new firmware
• Instructions on how to update the firmware
• Any specific requirements or recommendations for the update process

We are looking forward to hearing back from you soon and would appreciate it if you could provide us with the updated firmware at your earliest convenience.

Thank you for your attention to this matter.

Sincerely,

[Your Name] [Your Title] [Your Company] [Your Contact Information]

Additional Tips:

• Make sure to include all the necessary details about your device, such as the model, serial number, and purchase date.
• Be specific about the issues you're experiencing with the device and how the updated firmware will help resolve them.
• Show appreciation for the vendor's time and effort by expressing your gratitude for their prompt response.
• Keep the tone professional and polite throughout the email.
• Proofread your email for grammar and spelling errors before sending it.

Example of a formal email:

Subject: Request for Firmware Update for XYZ-1000

Dear ABC Corporation,

I hope this email finds you well. I am writing to request an update to the firmware of our XYZ-1000 devices, which we have been using since March 2022. We have been experiencing issues with the device's connectivity and battery life, which have resulted in downtime and increased maintenance costs.

We have been informed that a newer version of the firmware is available, which addresses some of the issues we are currently experiencing. We would like to request that you provide us with the updated firmware as soon as possible.

The details of our devices are as follows:

• Device Model: XYZ-1000
• Serial Number: 123456
• Purchase Date: March 2022

We would appreciate it if you could provide us with the following information:

• The latest firmware version available for our device
• A detailed description of the changes and improvements made in the new firmware
• Instructions on how to update the firmware
• Any specific requirements or recommendations for the update process

We are looking forward to hearing back from you soon and would appreciate it if you could provide us with the updated firmware at your earliest convenience.

Thank you for your attention to this matter.

Sincerely,

John Doe IT Manager XYZ Corporation [email protected]