How to cancel a claim royal mail

To cancel a claim with Royal Mail, you can follow these steps:

Online Claim Cancellation

1. Go to the Royal Mail website (www.royalmail.com) and log in to your account.
2. Click on "Claims" and then select "View claims" from the dropdown menu.
3. Find the claim you want to cancel and click on the "Cancel claim" button.
4. Confirm that you want to cancel the claim by clicking "Yes" in the pop-up window.

Phone Claim Cancellation

1. Call Royal Mail's Claims Helpline on 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Tell the advisor that you want to cancel a claim and provide your claim reference number.
3. The advisor will guide you through the cancellation process and confirm that the claim has been cancelled.

Post Claim Cancellation

1. Write a letter to Royal Mail, including the following information:
   • Your name and address
   • The claim reference number
   • A clear statement that you want to cancel the claim
2. Sign the letter and send it to: Royal Mail Claims Department PO Box 179 Bristol BS99 7WS

Important Notes

• You can only cancel a claim within a certain timeframe, usually 30 days from the date of posting.
• If you've already received a payment or compensation, you may need to return it to Royal Mail before the claim can be cancelled.
• If you're cancelling a claim due to a mistake or error on your part, you may not be eligible for a refund or compensation.

Remember to keep a record of your claim cancellation, including the date and method of cancellation, in case you need to refer to it later.