How to cancel a royal mail parcel

To cancel a Royal Mail parcel, you can follow these steps:

Online Cancellation

1. Go to the Royal Mail website (www.royalmail.com) and sign in to your account.
2. Click on "Track a parcel" and enter your parcel reference number.
3. Click on the "Cancel" button next to the parcel you want to cancel.
4. Follow the prompts to confirm the cancellation.

Phone Cancellation

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Tell the customer service representative that you want to cancel a parcel.
3. Provide the parcel reference number and the reason for cancellation.
4. Follow the representative's instructions to complete the cancellation.

In-Store Cancellation

1. Take the parcel to your local Royal Mail Post Office branch.
2. Show the parcel and your identification to the postmaster.
3. Explain that you want to cancel the parcel.
4. The postmaster will assist you with the cancellation process.

Important Notes

• You can only cancel a parcel if it has not been dispatched or if it is still in transit.
• If the parcel has already been delivered, you will need to contact the recipient to arrange for it to be returned to you.
• If you are cancelling a parcel due to an error on your part (e.g., incorrect address), you may be charged a fee.
• If you are cancelling a parcel due to a problem with the parcel (e.g., damage), you may be eligible for a refund or replacement.

Remember to keep a record of your cancellation, including the date and time of cancellation, as well as any reference numbers provided by Royal Mail.