How to cancel an order from royal mail shop

To cancel an order from a Royal Mail Shop, you can follow these steps:

Before you start:

• Make sure you have your order number and the reason for cancellation ready.
• Check the Royal Mail Shop's return and refund policy to ensure you understand their process.

Method 1: Cancel online

1. Go to the Royal Mail Shop website (www.royalmail.com) and sign in to your account.
2. Click on "My Account" and then "Order History".
3. Find the order you want to cancel and click on the "Cancel" button.
4. Select the reason for cancellation and confirm that you want to cancel the order.

Method 2: Cancel by phone

1. Call the Royal Mail Shop customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Explain to the customer service representative that you want to cancel an order and provide your order number.
3. They will guide you through the cancellation process and ask for the reason for cancellation.

Method 3: Cancel in-store

1. Visit your local Royal Mail Shop with your order number and proof of identity.
2. Inform the shop staff that you want to cancel an order and provide your order number.
3. They will assist you with the cancellation process and ask for the reason for cancellation.

After cancellation:

• Once your order is cancelled, you will receive a refund for any payments made, minus any applicable fees.
• If you have already received your order, you will need to return it to the Royal Mail Shop at your own expense.
• Check your email for any updates on the cancellation process and refund status.

Remember to keep a record of your cancellation request, including the date, time, and method of cancellation, in case you need to refer to it later.