How to cancel bt premium mail

To cancel BT Premium Mail, you can follow these steps:

Method 1: Online Cancellation

  1. Go to the BT website (www.bt.com) and sign in to your account.
  2. Click on "My BT" and then select "Services" from the dropdown menu.
  3. Find "Premium Mail" in the list of services and click on it.
  4. Click on "Cancel" next to "Premium Mail".
  5. Confirm that you want to cancel the service by clicking "Yes" in the pop-up window.
  6. Follow the prompts to complete the cancellation process.

Method 2: Phone Cancellation

  1. Call BT's customer service number: 0800 800 150 (free from BT landlines) or 0330 123 4444 (charged at your local rate).
  2. Tell the customer service representative that you want to cancel your Premium Mail service.
  3. They will ask you to confirm your identity and provide some details about your account.
  4. Once you've confirmed your cancellation, the representative will guide you through the process and provide any necessary instructions.

Method 3: Post Cancellation

  1. Write a letter to BT, including the following information:
    • Your name and address
    • Your BT account number (if you have one)
    • The service you want to cancel (Premium Mail)
    • A clear statement that you want to cancel the service
  2. Sign the letter and date it.
  3. Send the letter to the following address: BT Customer Services BT Centre 144 London Road Staines TW18 4BE

Important Notes