How to cancel royal mail online postage

To cancel Royal Mail online postage, you'll need to follow these steps:

Method 1: Cancel through Royal Mail's Online Postage Portal

1. Go to Royal Mail's Online Postage Portal: www.royalmail.com/postage
2. Sign in to your account using your email address and password.
3. Click on "My Postage" and then select "Cancel Postage" from the dropdown menu.
4. Enter the tracking number or reference number of the item you want to cancel.
5. Confirm that you want to cancel the postage.
6. Follow the prompts to complete the cancellation process.

Method 2: Cancel through Royal Mail's Customer Service

1. Call Royal Mail's Customer Service on 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Explain to the customer service representative that you want to cancel online postage.
3. Provide the tracking number or reference number of the item you want to cancel.
4. The representative will guide you through the cancellation process.

Method 3: Cancel through Your Online Banking or Payment Provider

If you paid for the postage using your online banking or a payment provider like PayPal, you may be able to cancel the payment through their platform. Check with your provider for their cancellation process.

Important Notes:

• You can only cancel online postage if it has not been dispatched yet.
• If you've already dispatched the item, you'll need to contact the recipient to arrange a return or refund.
• Cancellation fees may apply, depending on the type of postage and the reason for cancellation.
• Royal Mail may require proof of cancellation, so keep a record of the cancellation process.

Remember to always check the Royal Mail website for the most up-to-date information on cancelling online postage.