How to check progress of royal mail claim

To check the progress of a Royal Mail claim, you can follow these steps:

  1. Online Tracking: You can track your claim online by visiting the Royal Mail website and following these steps:
    • Go to the Royal Mail website (www.royalmail.com)
    • Click on "Track a Claim" at the top of the page
    • Enter your claim reference number (usually a 10-digit number starting with "CL")
    • Click "Track Claim" to view the status of your claim
  2. Phone: You can also contact Royal Mail's customer service team to check the progress of your claim:
    • Call the Royal Mail customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm)
    • Provide your claim reference number and ask the representative to check the status of your claim
  3. Email: You can also email Royal Mail's customer service team to inquire about the progress of your claim:
    • Send an email to [email protected]
    • Include your claim reference number and a brief description of your claim
  4. Royal Mail App: If you have the Royal Mail app on your mobile device, you can also track your claim through the app:
    • Open the Royal Mail app
    • Tap on "Track a Claim"
    • Enter your claim reference number
    • Tap "Track Claim" to view the status of your claim

When checking the progress of your claim, you may be asked to provide additional information or documentation to support your claim. Be prepared to provide any necessary details to help Royal Mail process your claim.

Remember to keep your claim reference number handy, as you'll need it to track the progress of your claim.