How to claim for a lost parcel with royal mail
If you have lost a parcel with Royal Mail, you can claim for it using the following steps:
- Check your tracking information: First, check your tracking information to see if the parcel was delivered or if there was an issue with the delivery. You can do this by logging into your Royal Mail account or by contacting Royal Mail customer service.
- Report the loss: If the parcel was not delivered or was lost, report the loss to Royal Mail as soon as possible. You can do this by:
- Visiting the Royal Mail website and filling out the "Report a Lost or Damaged Item" form.
- Calling Royal Mail customer service on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Visiting your local Royal Mail branch.
- Provide proof of posting: To claim for the lost parcel, you will need to provide proof of posting, such as:
- The tracking number or reference number.
- The date and time of posting.
- The value of the contents of the parcel.
- Complete a claim form: Royal Mail will send you a claim form to complete. The form will ask for details about the parcel, including the contents, value, and proof of posting.
- Attach supporting documents: You will need to attach supporting documents to the claim form, such as:
- A copy of the tracking information.
- A copy of the invoice or receipt for the contents of the parcel.
- Any other relevant documentation.
- Return the claim form: Once you have completed the claim form and attached the supporting documents, return it to Royal Mail.
- Wait for a response: Royal Mail will review your claim and respond to you within 28 days. If your claim is successful, you will receive a payment for the value of the lost parcel.
Tips and reminders:
- Make sure to report the loss as soon as possible to increase the chances of finding the parcel.
- Keep a record of your tracking information and proof of posting, as you will need this to complete the claim form.
- Be prepared to provide detailed information about the contents and value of the parcel.
- If you are unable to provide proof of posting, you may still be able to claim for the parcel, but the process may take longer.
Additional information:
- Royal Mail has a maximum liability of £40 for lost or damaged parcels, unless you have purchased additional insurance.
- If you have purchased additional insurance, you may be able to claim for more than £40.
- Royal Mail may request additional information or documentation to support your claim.