How to claim for royal mail fees

If you're a small business or individual who uses Royal Mail services to send packages, you may be eligible to claim back some of the fees you've paid. Here are the steps to follow:

Check if you're eligible

To claim back Royal Mail fees, you'll need to meet certain criteria:

1. You're a small business or individual with a turnover of less than £1.35 million per year.
2. You use Royal Mail services for business purposes (e.g., sending packages to customers, suppliers, or partners).
3. You have a valid Royal Mail account or have paid for Royal Mail services using a credit or debit card.

Gather your receipts and records

To make a claim, you'll need to keep accurate records of your Royal Mail transactions, including:

1. Invoices or receipts for Royal Mail services (e.g., postage, packaging, and delivery).
2. Proof of payment (e.g., bank statements, credit card statements).
3. Details of the items you sent, including their weight, dimensions, and value.

Choose the right claim method

Royal Mail offers two ways to claim back fees:

1. Online claim: You can submit your claim online through the Royal Mail website. You'll need to register for an online account and upload your receipts and records.
2. Post or email claim: You can also submit your claim by post or email. Download the claim form from the Royal Mail website, complete it, and attach your receipts and records.

Complete the claim form

If you choose to submit your claim by post or email, you'll need to complete the claim form, which can be found on the Royal Mail website. The form will ask for:

1. Your business or personal details.
2. A list of the Royal Mail services you used (e.g., postage, packaging, delivery).
3. The dates and amounts of your transactions.
4. Any relevant supporting documents (e.g., receipts, invoices).

Submit your claim

Once you've completed the claim form, submit it to Royal Mail along with your supporting documents. If you're submitting online, you'll need to upload your documents.

Wait for your claim to be processed

Royal Mail will review your claim and process it within 28 days. If your claim is approved, you'll receive a refund or credit on your Royal Mail account.

Tips and reminders

• Keep accurate records of your Royal Mail transactions to ensure a smooth claim process.
• Check the Royal Mail website for any changes to the claim process or eligibility criteria.
• If you're unsure about the claim process or have questions, contact Royal Mail's customer service team for assistance.

By following these steps, you can claim back some of the fees you've paid to Royal Mail and reduce your business expenses.