How to claim lost post royal mail

If you have lost a parcel or letter sent by Royal Mail, you can claim it back through their Lost Mail service. Here's a step-by-step guide to help you through the process:

For Lost Parcels:

1. Check the Royal Mail website: First, check the Royal Mail website to see if the parcel has been delivered to a different address or is still in transit.
2. Contact Royal Mail: If you can't find the parcel, contact Royal Mail's Customer Service team on 03457 740 740 (UK only) or +44 1752 336 000 (international). They'll ask for your parcel reference number, which can be found on the tracking information or the parcel itself.
3. Fill out the Lost Mail form: If Royal Mail confirms that the parcel is lost, they'll ask you to fill out a Lost Mail form. You can download the form from their website or request one by phone.
4. Provide proof of posting: You'll need to provide proof of posting, such as a receipt or a copy of the tracking information.
5. Wait for the investigation: Royal Mail will investigate the loss and may contact you for further information.
6. Receive a refund or replacement: If the parcel is confirmed lost, Royal Mail will refund the value of the parcel or send a replacement, depending on the circumstances.

For Lost Letters:

1. Contact Royal Mail: If you've lost a letter, contact Royal Mail's Customer Service team on 03457 740 740 (UK only) or +44 1752 336 000 (international).
2. Fill out the Lost Mail form: If Royal Mail confirms that the letter is lost, they'll ask you to fill out a Lost Mail form. You can download the form from their website or request one by phone.
3. Provide proof of posting: You'll need to provide proof of posting, such as a receipt or a copy of the tracking information.
4. Wait for the investigation: Royal Mail will investigate the loss and may contact you for further information.
5. Receive a refund or replacement: If the letter is confirmed lost, Royal Mail will refund the cost of postage or send a replacement, depending on the circumstances.

Tips and Reminders:

• Make sure to keep a record of your parcel or letter, including the tracking number and proof of posting.
• If you're unable to find the parcel or letter, contact Royal Mail as soon as possible to report the loss.
• Royal Mail has a time limit for claiming lost parcels and letters, so it's essential to act quickly.
• If you're unsure about the status of your parcel or letter, you can track it on the Royal Mail website or contact their Customer Service team.

Remember to stay calm and patient throughout the process. Royal Mail will do their best to help you recover your lost parcel or letter.