How to claim on royal mail

To claim on Royal Mail, you'll need to follow these steps:

Step 1: Check the Royal Mail website

• Visit the Royal Mail website (www.royalmail.com) and click on "Claims" at the top of the page.
• Check if your item is eligible for compensation. Royal Mail has specific rules and limits for compensation.

Step 2: Gather required information

• Make a note of the following details:
  • Your name and address
  • The item's description, weight, and value
  • The tracking number (if available)
  • The date and time the item was posted
  • The date and time you reported the loss or damage to Royal Mail

Step 3: Fill out the claim form

• Download and complete the Royal Mail claim form (available on their website) or contact their customer service team to request a form.
• Fill out the form accurately and thoroughly, providing all the required information.

Step 4: Attach supporting documents

• Attach any supporting documents, such as:
  • Proof of posting (e.g., a receipt or a copy of the postage label)
  • Proof of value (e.g., a receipt or an invoice)
  • Photos of the damaged item (if applicable)

Step 5: Submit your claim

• Send the completed claim form and supporting documents to Royal Mail:
  • By post: Royal Mail Claims, PO Box 179, Bristol, BS99 7WS
  • By email: [email protected]
  • Online: Through the Royal Mail website (if available)

Step 6: Wait for a response

• Royal Mail will review your claim and respond within 28 days. If your claim is approved, you'll receive a payment or a replacement item.

Additional tips:

• Make sure to report any loss or damage to Royal Mail within 28 days of the expected delivery date.
• Keep a copy of your claim form and supporting documents for your records.
• If you're unsure about the claims process or have questions, contact Royal Mail's customer service team for assistance.

Remember to carefully review Royal Mail's terms and conditions, as well as their compensation limits, before submitting your claim.