How to claim royal mail special delivery insurance

To claim Royal Mail Special Delivery insurance, you'll need to follow these steps:

Before you start:

1. Make sure you have the tracking number for your Special Delivery item.
2. Check your policy documents or the Royal Mail website to confirm the insurance details.

Step 1: Report the loss or damage

1. Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" or "Report a lost or damaged item".
2. Enter your tracking number and follow the prompts to report the loss or damage.

Step 2: Gather evidence

1. Take photos of the damaged item or the empty packaging (if the item was lost).
2. Keep any original packaging, receipts, and proof of purchase.
3. If the item was damaged, take photos of the damage from multiple angles.

Step 3: Complete the claim form

1. Download and complete the Royal Mail Special Delivery Insurance Claim Form (available on the Royal Mail website).
2. Fill in the form with the required details, including:
   • Your name and address
   • The tracking number
   • A description of the item and its value
   • The reason for the claim (loss or damage)
   • Any supporting evidence (photos, receipts, etc.)
3. Sign and date the form.

Step 4: Submit the claim

1. Send the completed claim form and supporting evidence to Royal Mail:
   • By post: Royal Mail Special Delivery Insurance Claims, PO Box 179, Bristol, BS99 7NA
   • By email: [email protected]
   • By fax: 0345 600 0214

Step 5: Wait for a response

1. Royal Mail will review your claim and contact you if they need more information.
2. If your claim is approved, you'll receive a payment for the insured value of the item.

Tips:

• Make sure you have all the required documentation and evidence before submitting your claim.
• Keep a copy of your claim form and supporting evidence for your records.
• If you're unsure about the claims process, you can contact Royal Mail's customer service team for assistance.

Remember to check your policy documents or the Royal Mail website for specific requirements and deadlines for submitting claims.