How to complain to royal mail by email
To complain to Royal Mail by email, you can follow these steps:
- Go to the Royal Mail website: www.royalmail.com
- Click on the "Contact Us" link at the top of the page.
- Select "Email Us" from the drop-down menu.
- Fill in the online form with your details and a brief description of your complaint.
- Attach any relevant documents or photos to support your complaint.
- Click "Send" to submit your email.
Alternatively, you can also email Royal Mail directly at [email protected].
When emailing Royal Mail, it's a good idea to include the following information:
- Your name and contact details
- Your Royal Mail tracking number (if applicable)
- A clear description of the issue you're experiencing
- Any relevant dates and times
- Any photos or documents that support your complaint
Royal Mail aims to respond to all emails within 24 hours, but please note that this may vary depending on the complexity of your issue.
Here's an example email template you can use as a guide:
Subject: Complaint about [issue]
Dear Royal Mail Customer Services,
I am writing to complain about [issue]. On [date], I sent a [package/letter] from [sender's location] to [recipient's location]. The tracking number is [tracking number].
The issue I'm experiencing is [briefly describe the issue]. I have attached [attach any relevant documents or photos].
I would appreciate it if you could look into this matter and resolve the issue as soon as possible.
Thank you for your time and assistance.
Sincerely, [Your Name]
Remember to keep a polite and professional tone in your email, and try to provide as much detail as possible to help Royal Mail resolve your issue quickly and efficiently.