How to complain to the royal mail
If you're unhappy with a service or product provided by Royal Mail, you can complain to them in several ways. Here are the steps:
Online Complaint Form
- Go to the Royal Mail website (www.royalmail.com) and click on "Contact Us" at the top of the page.
- Fill out the online complaint form with as much detail as possible, including:
- Your name and contact information
- The issue you're experiencing (e.g. lost or damaged parcel, delayed delivery, etc.)
- The reference number of your parcel (if applicable)
- Any relevant dates and times
- Submit the form and Royal Mail will respond to your complaint within 5 working days.
Phone
- Call Royal Mail's customer service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Explain your issue to the customer service representative and provide any relevant details.
- They will try to resolve your issue immediately or escalate it to a supervisor if necessary.
Post
- Write a letter to Royal Mail's customer service team at the following address: Royal Mail Customer Service Freepost RTJH-KKZK-ZLLE Bolton BL6 1BR
- Include all relevant details, such as your name and contact information, the issue you're experiencing, and any relevant dates and times.
- Post the letter and Royal Mail will respond within 5 working days.
In-Person
- Visit your local Royal Mail Customer Service Point (CSP) or Post Office branch.
- Explain your issue to the staff and provide any relevant details.
- They will try to resolve your issue immediately or escalate it to a supervisor if necessary.
Additional Tips
- Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
- Be patient and polite when communicating with Royal Mail staff.
- If you're unhappy with the response to your complaint, you can escalate it to Royal Mail's Customer Service Manager or the Royal Mail Ombudsman Service.
Remember to always keep a copy of your complaint and any supporting documentation, as you may need to refer to it later.