How to complaint to royal mail about missing parcel

If you have a missing parcel from Royal Mail, you can report it to them using the following steps:

1. Check your tracking information: First, check your tracking information to see if the parcel was delivered or if there was an issue with the delivery. You can do this by logging into your Royal Mail account or by contacting Royal Mail customer service.
2. Contact Royal Mail customer service: You can contact Royal Mail customer service by:
   • Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
   • Email: [email protected]
   • Online form: Royal Mail's online complaint form
3. Provide the necessary information: When you contact Royal Mail, be prepared to provide the following information:
   • Your name and address
   • The tracking number of the missing parcel
   • The date the parcel was sent
   • The estimated delivery date
   • A detailed description of the parcel and its contents
4. Report the issue: Let Royal Mail know that the parcel is missing and provide the necessary information. They will investigate the issue and try to locate the parcel.
5. Follow up: If you don't hear back from Royal Mail within a few days, you can follow up with them to see if they have any updates on the status of your parcel.

Additional tips:

• Make sure to keep a record of your conversation with Royal Mail, including the date, time, and details of what was discussed.
• If you have already contacted Royal Mail and they have not been able to locate the parcel, you may want to consider contacting the sender of the parcel to see if they have any information about the missing parcel.
• If the parcel was sent using a tracked service, you may be able to claim compensation from Royal Mail if the parcel is not delivered.

Royal Mail's process for investigating missing parcels:

• Royal Mail will investigate the issue and try to locate the parcel.
• They will check their systems and databases to see if the parcel was delivered or if there was an issue with the delivery.
• If the parcel is found, it will be returned to you.
• If the parcel is not found, Royal Mail will provide a refund or compensation, depending on the circumstances of the missing parcel.