How to configure the mail handlers in jira

In Jira, mail handlers are used to receive and process emails from external sources, such as users, automated scripts, or other applications. Here's a step-by-step guide on how to configure mail handlers in Jira:

Prerequisites:

1. You have a Jira instance with the Mail Handler plugin installed.
2. You have a basic understanding of Jira's mail handler configuration.

Step 1: Enable Mail Handler

1. Log in to your Jira instance as an administrator.
2. Go to Settings > Mail Handler.
3. Click on the Enable Mail Handler button.

Step 2: Configure Mail Handler

1. In the Mail Handler page, click on the Configure button.
2. In the Mail Handler Configuration page, you can configure the following settings:
   • Mail Server: Enter the hostname or IP address of your mail server.
   • Port: Enter the port number used by your mail server (default is 25).
   • Username: Enter the username to use for authentication with your mail server (if required).
   • Password: Enter the password to use for authentication with your mail server (if required).
   • SSL/TLS: Select the encryption protocol to use (None, SSL, or TLS).
3. Click Save to save your changes.

Step 3: Create a Mail Handler

1. In the Mail Handler page, click on the Create Mail Handler button.
2. In the Create Mail Handler page, enter the following information:
   • Name: Enter a name for your mail handler (e.g., "Jira Mail Handler").
   • Description: Enter a brief description of your mail handler.
   • Mail Server: Select the mail server you configured in Step 2.
   • Mailbox: Enter the email address that will receive emails (e.g., [email protected]).
   • Filter: Select the filter type (e.g., "Issue Created", "Issue Updated", etc.).
   • Action: Select the action to take when an email is received (e.g., "Create Issue", "Update Issue", etc.).
3. Click Create to create your mail handler.

Step 4: Test Your Mail Handler

1. Send an email to the mailbox you configured in Step 3.
2. Verify that the email is processed correctly by Jira (e.g., an issue is created or updated).

Additional Tips:

• You can configure multiple mail handlers for different purposes (e.g., one for creating issues, another for updating issues).
• You can use regular expressions to filter emails based on specific criteria (e.g., subject, body, etc.).
• You can use Jira's built-in variables (e.g., ${issue.key}, ${issue.summary}, etc.) to populate issue fields when creating or updating issues.

By following these steps, you should be able to configure your mail handlers in Jira to receive and process emails from external sources.